Serviceplan Group

Account Operations Manager

Serviceplan Group

full-time

Posted on:

Location Type: Office

Location: Hamburg • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You are responsible for end-to-end commercial cost management for freelancers and other internal expenses
  • You review project workloads and are responsible for resource allocation within the teams
  • You provide input to a variety of stakeholders such as management, team leads, and Creative Directors
  • You support those responsible for results in achieving their targets
  • You act as a mediator between supplier and agency perspectives with an entrepreneurial mindset
  • Contract management and adherence to TISAX guidelines are part of your daily routine
  • You support profitability analyses and related post-calculations
  • You act as an extension of financial controlling and continuously compile all relevant facts that affect the company’s financial situation

Requirements

  • Successfully completed degree in business administration with a focus on marketing/communication or comparable qualification
  • At least 5 years of professional experience in account management within a digital consulting or agency environment
  • Proficient with agency-specific project software and BI systems
  • Experience in supervising projects and colleagues, and in moderating business-management challenges
  • Independent and reliable working style
  • Strategic and analytical thinking from an agency perspective
  • Strong communication skills, hands-on mentality, team player and high ability to integrate
  • Solid MS Office skills (especially Excel) and a flair for financial figures and their significance
  • Very good German and good English skills, both written and spoken
  • Knowledge of information security and information security awareness
Benefits
  • Onboarding: Through personal mentoring and digital onboarding sessions — we ensure your perfect start
  • Training & Development: Your growth matters to us. Whether through our internal Campus training program to expand your professional, methodological, or personal skills, optional language courses, or regular coaching — we keep you up to date
  • Flexibility: With flexible working hours, mobile office and job-sharing models, you can adapt your job to your life — not the other way around
  • Fun: People who work also need breaks — with regular after-work and team events (including virtual options) you’ll have plenty of opportunities
  • Sports: Extensive sports program and mobility via company bikes and e-bike leasing
  • Accessibility: Our modern office in the heart of Hamburg is easily reachable thanks to the prime Baumwall location and our subsidy for the HVV ProfiTicket
  • Internationality: As an internationally active agency group, you have the opportunity to network and collaborate with colleagues from diverse disciplines around the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cost managementresource allocationcontract managementprofitability analysisfinancial controllingproject supervisionbusiness managementMS OfficeExcelinformation security
Soft skills
communication skillshands-on mentalityteam playerindependent working stylereliable working stylestrategic thinkinganalytical thinkingmediation skillsintegration abilityentrepreneurial mindset
Certifications
degree in business administrationqualification in marketingqualification in communication