Serviceplan Group

Senior Account Operations Manager

Serviceplan Group

full-time

Posted on:

Location Type: Office

Location: München • 🇩🇪 Germany

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Job Level

Senior

About the role

  • You are responsible for the end-to-end commercial management of customer projects
  • You perform bottom-up pricing calculations and prepare proposals/quotes
  • You review the order situation and are responsible for resource management across teams
  • You analyze project progress, associated billing, and the proper closure of various projects for our international, renowned automotive client
  • Afterwards, you prepare profitability analyses and post-calculations
  • You act as a sparring partner and interface between internal departments, colleagues, the client, and business partners
  • You are the extended arm of financial controlling and continuously compile all relevant facts that affect the financial position
  • You support those responsible for results in achieving their targets
  • You mediate between the client and agency perspectives with an entrepreneurial mindset

Requirements

  • Completed degree in business administration with a focus on marketing/communication or an equivalent qualification
  • At least 5 years of professional experience in account management within a digital consulting or agency environment
  • Proficient in agency-specific project software and BI systems
  • Experience supervising projects and colleagues and moderating business-related/financial challenges
  • Independent and reliable working style
  • Strategic and analytical thinking from an agency perspective
  • Strong communication skills, a hands-on mentality, teamwork, and a high ability to integrate into teams
  • Solid MS Office skills (especially Excel) and an affinity for financial figures and their implications
  • Very good German and good English skills, both written and spoken
  • Knowledge of information security and information security awareness
Benefits
  • Onboarding: Personal mentoring and digital onboarding sessions — we ensure your perfect start
  • Training and development: Your development matters. Whether through our internal campus training program to expand your professional, methodological, or personal skills, optional language courses, or regular coaching — we keep you up to date
  • Flexibility: With flexible working hours, mobile office, and job-sharing models you can adapt your work to your life — not the other way around
  • Fun: Those who work also need to take a break — we offer regular after-work and team events (also virtual when necessary)
  • Sport: Extensive sports program and mobility options through company bikes and e-bikes/e-bike leasing
  • Accessibility: Our modern office in Munich's creative district is conveniently located and easy to reach
  • International environment: As an internationally operating agency group, you have the opportunity to network and exchange ideas with colleagues from a wide range of disciplines around the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pricing calculationsproposal preparationresource managementprofitability analysisfinancial controllingproject supervisionstrategic thinkinganalytical thinkingMS Officefinancial analysis
Soft skills
communication skillsteamworkindependent workingreliable working stylehands-on mentalityability to integratemoderation skillsentrepreneurial mindsetclient mediationcollaboration
Certifications
degree in business administrationqualification in marketingqualification in communication