Serviceplan Group

Project Manager – Customer Journey

Serviceplan Group

full-time

Posted on:

Location Type: Office

Location: Munich • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • You implement smart customer journeys that delight across all channels
  • You analyze customer experiences to identify pain points and drive improvements
  • You work closely with Marketing, Media, Web and other teams to create a seamless customer experience
  • You use innovative tools to measure customer satisfaction and track interactions across all channels
  • You are the primary point of contact for the client and guide them through the entire project lifecycle
  • You listen to customer feedback, adapt to new situations and lead teams to the best outcomes
  • You participate in workshops to inspire a customer-centric mindset within the team and to deepen specific topics both internally and externally

Requirements

  • You hold a successfully completed university degree in Marketing, Business Administration, Communications or a similar field
  • You have experience implementing cross-media campaigns, ideally in a similar role, in an agency environment or in an agile company
  • You can read people and situations well and adapt to individual circumstances
  • You act with a customer-oriented mindset and understand customers’ needs and expectations
  • You are a communication talent and can work effectively with diverse — including international — teams
  • You thrive on multitasking and can manage several projects simultaneously in a dynamic environment
  • You have analytical thinking skills to correctly assess performance and KPIs
  • You have knowledge in information security and information security awareness
Benefits
  • Onboarding: Through personal mentoring and digital onboarding sessions — we ensure a perfect start for you
  • Training & Development: Your growth matters to us. Whether through our internal campus training program to expand your technical, methodological or soft skills, voluntary language courses or regular coaching sessions — we keep you up to date
  • Flexibility: With flexible working hours, mobile office and job-sharing models, you can adapt your job to your life — not the other way around
  • Fun: Work should include breaks — with regular after-work and team events you’ll have plenty of opportunities (virtually, if necessary)
  • Sport: Extensive sports program and mobility options through company bikes and e-bike leasing
  • Accessibility: Our modern office in Munich’s creative district is conveniently located and easy to reach
  • Internationality: As an internationally operating agency group, you’ll have the opportunity to connect and exchange with colleagues from a wide range of disciplines around the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cross-media campaignsanalytical thinkingcustomer satisfaction measurementKPI assessmentinformation security knowledge
Soft skills
customer-oriented mindsetcommunication talentadaptabilitymultitaskingteam leadership
Certifications
university degree in Marketinguniversity degree in Business Administrationuniversity degree in Communications