Service Experts Heating & Air Conditioning

Operations and Process Automation Specialist

Service Experts Heating & Air Conditioning

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Conduct recurring reviews of business processes to identify gaps between documented procedures and Service Titan system execution, escalating findings as needed.
  • Collaborate with end users to gather feedback and identify opportunities for process and system workflow improvements.
  • Participate in project intake discussions by gathering requirements, documenting scope, assessing system impact, and coordinating cross‑functional dependencies.
  • Provide functional user support and guidance related to system workflows, configurations, and daily process usage.
  • Maintain accurate documentation mapping business processes to system workflows to support audit readiness and operational continuity.
  • Assist with efficiency improvements by supporting system configuration updates and leveraging native automation capabilities under established standards.
  • Assess manual business processes to identify automation and standardization opportunities within the systems.
  • Collaborate with Finance, Marketing, Technology, and external partners to support integration between Service Titan and other enterprise platforms, including testing and validation activities.

Requirements

  • Approximately 4+ years of experience in business process analysis, improvement, or automation
  • Hands‑on experience supporting Service Titan or comparable field‑service platforms
  • Experience documenting business processes and supporting workflow configurations
  • Strong analytical, communication, and collaboration skills
  • Proficiency in Excel
Benefits
  • Competitive pay with incentive opportunities
  • Paid Time Off and Company Holiday Pay
  • Medical, Dental, and Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life and disability insurance options
  • Supplemental benefit programs
  • World-class training opportunities through Experts University
  • Career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysisprocess improvementautomationworkflow configurationsdocumentationExcel
Soft Skills
analytical skillscommunication skillscollaboration skills