Director of Engineering Operations
Clover Health
CloudOpen SourceSDLC
OnBase Administrator/Developer IV
Serigor Inc
contract
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudSQLUnity
About the role
- Plans, designs, develops, tests, implements, and modifies Electronic Content Management (ECM) solutions
- Provides advanced OnBase administration and operational support
- Performs platform and system incident/problem resolution and service and change request processing according to client established service level agreements (SLA)
- Conducts regular administration tasks and health checks to keep client’s OnBase systems running at optimal performance
- Works with OnBase platform hosted on Hyland’s Cloud Offering
- Provides advanced OnBase Administrator/Developer technical leadership for complex ECM projects
- Performs systems analysis and provides advanced OnBase Administrator/Development services in planning, development, and implementation of complex ECM projects
- Proposes, creates, and implements solutions, standards, procedures, and guidelines for utilizing OnBase platforms
- Interacts with product owners, technical owners, SMEs, OnBase Admins, vendors, and client personnel across divisions
- Develops document types, keywords, queries, reports, forms, import processes, Workflow, Dashboard, and Unity Forms
- Performs OnBase system upgrades and debugging, research, and investigation to resolve technical issues
- Develops and implements software components in C# and/or Visual Basic
- Creates technical documentation and provides training and support to end users and stakeholders
- Follows client safety guidelines and attends appropriate safety training sessions as directed
Requirements
- OnBase Certified System Administrator certification is required
- OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification
- OnBase Work View Certification and OnBase Certified Application Programming Interface (API) Certification
- Considerable knowledge of and experience in requirements gathering and solution analysis
- Experience planning, designing, testing, implementing, and modifying Electronic Content Management (ECM) solutions
- Extensive knowledge of and on-the-job experience developing document types, keywords, queries, reports, forms, import processes, and Workflow solutions
- Experience with Dashboard and Unity Forms development
- Experience developing and implementing software in C# and/or Visual Basic
- Demonstrated ability to write custom queries in SQL Server
- Experience performing OnBase system upgrades
- Advanced knowledge of and experience with resolving OnBase technical issues via utilization of debugging, research, and investigation techniques
- Experience working in an agile development environment
- Knowledge of incident management and escalation procedures
- Excellent written and verbal communication skills working with customers, peers, and agency leadership
- Experience creating technical documentation
- Ability to work in a versatile environment with a team-oriented focus
- Considerable skill and ability in the coordination of team members and business area experts
- Knowledge of emerging technologies with a focus on electronic document management and related technology industry trends
- Experience researching, proposing, applying, and implementing IT related procedures, standards, and guidelines
- Demonstrated skill in problem resolution and technical support technologies
- Ability to effectively provide information and training to customers, team members and other stakeholders
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
C#Visual BasicSQL ServerOnBase administrationOnBase developmentElectronic Content Management (ECM)Workflow solutionsDashboard developmentUnity Forms developmentIncident management
Soft skills
written communicationverbal communicationteam-oriented focusproblem resolutiontechnical supportcoordinationrequirements gatheringsolution analysistrainingcustomer interaction
Certifications
OnBase Certified System AdministratorOnBase Certified Workflow AdministratorOnBase Certified Workflow EngineerOnBase Work View CertificationOnBase Certified API Certification
