Treasury Management Support Analyst
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Technical Support Analyst 3
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contract
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMOracleServiceNow
About the role
- Provide Tier 1 support to EHR end users on EHR related areas.
- Help troubleshoot issues and configuring settings.
- Conduct pre- and post-go-live system health checks.
- Monitor key performance indicators (KPIs) and system usage metrics.
- Coordinate with clinical, technical, and vendor teams for issue resolution.
- Provide on-demand support for issue escalation and problem diagnosis.
Requirements
- 5 Years Application Support Experience.
- 3 Years Oracle Health Millenium Cerner EHR experience Highly desired
- 3 Years Strong technical troubleshooting skills for hardware, software and basic network issues.
- 3 Years Experience using ServiceNow or other ITSM tool Highly desired.
- 3 Years Experience supporting remote users.
- 3 Years Strong written and oral communication skills.
- 3 Years Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment.
- 3 Years Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge.
Benefits
- Technical support experience
- Contract role with potential renewal
- Professional development training
- EHR training and certifications
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EHR supporttroubleshootingsystem health checkskey performance indicatorsissue resolutionOracle Health MillenniumCerner EHRITSM toolsServiceNownetwork issues
Soft skills
communication skillscustomer servicemultitaskingproblem diagnosiscoordinationadaptabilitytime managementprioritizationteam collaborationtechnical support
