Seasonal Customer Care Specialist

Serena & Lily

Providing seasonal customer support at Serena & Lily across various channels. Ensuring a seamless experience for customers during holidays and special events.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service by effectively resolving inquiries and complaints while building long-term customer loyalty. Proficient in utilizing customer service software and CRM systems to manage interactions and maintain accurate records.

Highest-signal resume keywords

Customer Service ExperienceCreative Problem-SolvingExceptional Communication SkillsCRM Software ProficiencyMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ProcessingTechnical TroubleshootingRecord MaintenanceMetrics Understanding

Soft Skills

EmpathyPatienceWarmthOptimismOrganization

Tools & Technologies

Customer Service SoftwareCRM Systems

Industry Keywords

Customer LoyaltyPost-Sale TransactionsFast-Paced EnvironmentRemote Work

About the role

Key responsibilities & impact

Ensure every interaction is seamless and stress-free.
Provide expert support across multiple channels (phone, email, SMS, and live chat).
Resolve order inquiries and deliver exceptional service that builds long-term customer loyalty.
Act as the face of the Serena & Lily brand.
Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively.
Develop rapport with customers to build brand loyalty.
Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently.
Maintain accurate records of customer interactions, inquiries, complaints, and actions taken.

Requirements

What you’ll need

Proven experience in a customer service role or similar position.
A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.
Creative problem-solving and critical-thinking abilities.
Strong ownership of customer issues and excellent organization and follow-up skills.
Ability to multitask, prioritize, and manage time effectively.
Comfortable with multitasking through multiple platforms.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Strong accountability and understanding of metrics based work expectations.
Ability to work in a fast-paced, remote environment.
Exceptional verbal and written communication skills.
Strong command of the English language.

Benefits

Comp & perks

flexible to work holidays
full-time hours