Design Shop Order Coordinator

Serena & Lily

Design Shop Order Coordinator managing communication and customer service for Serena & Lily. Ensuring order status updates and addressing payment issues in a retail environment.

Posted 7/15/2026full-timeChestnut Hill • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in inventory management and order processing within the retail and home furnishings sector, while effectively communicating with cross-functional teams to resolve issues and enhance operational efficiency.

Highest-signal resume keywords

Inventory ManagementOrder ProcessingStrong Communication SkillsMicrosoft Excel ProficiencyRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementOrder ProcessingCycle CountsOrder ReconciliationCOM Orders ProcessingCustom Upholstery Orders Processing

Soft Skills

Strong CommunicationInterpersonal SkillsSelf-StarterTeam Collaboration

Tools & Technologies

Microsoft WindowsMicrosoft WordMicrosoft Excel

Industry Keywords

Retail ExperienceHome FurnishingsOrder Status UpdatesInventory Dashboard Management

About the role

Key responsibilities & impact

Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
Partner with Retail Operations to complete required order updates.
Monitor and reconcile order payment issues.
Partner with Retail Support on delivery challenges.
Partner with Customer Care in regard to order consolidation requests.
Process COM and Custom Upholstery Orders.
Assist with inventory receipt and organization; perform regular cycle counts.
Manage system Inventory Dashboard (for prompt receipts and fulfillments).
Any other tasks and responsibilities as assigned by Leadership.

Requirements

What you’ll need

1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
Inventory management or warehouse experience preferred
Strong communication and interpersonal skills
Willingness to ask questions and seek solutions; self-starter
Microsoft Windows proficiency, especially Word and Excel
Ability to work in a team environment
Strong sense of personal style.

Benefits

Comp & perks

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.
Employees can enroll in our company’s 401k plan.
During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.