Design Shop Order Coordinator

Serena & Lily

Order Coordinator handling Design Shop communication and customer service at Serena & Lily in Haverford, PA. Managing inventory and order status while collaborating with the sales team.

Posted 7/8/2026full-timeHaverford • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

About the role

Key responsibilities & impact

Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
Partner with Retail Operations to complete required order updates.
Monitor and reconcile order payment issues.
Partner with Retail Support on delivery challenges.
Partner with Customer Care in regard to order consolidation requests.
Process COM and Custom Upholstery Orders.
Assist with inventory receipt and organization; perform regular cycle counts.
Manage system Inventory Dashboard (for prompt receipts and fulfillments).
Any other tasks and responsibilities as assigned by Leadership.

Requirements

What you’ll need

1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
Inventory management or warehouse experience preferred
Strong communication and interpersonal skills
Willingness to ask questions and seek solutions; self-starter
Microsoft Windows proficiency, especially Word and Excel
Ability to work in a team environment
Strong sense of personal style.

Benefits

Comp & perks

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.
Employees can enroll in our company’s 401k plan.
During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory ManagementOrder ProcessingCycle CountsOrder ReconciliationCOM Orders ProcessingCustom Upholstery Orders Processing

Soft Skills

Strong CommunicationInterpersonal SkillsSelf-StarterTeam Collaboration