Senior Business Analyst

Sequoia Connect

Senior Business Analyst/CX Consultant designing Salesforce-based customer experience solutions. Leading workshops, transformation roadmaps, and delivery for a global technology consulting powerhouse.

Posted 8/22/2026full-timeMonterrey • 🇲🇽 MexicoSenior💰 MX$80,000 - MX$90,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience (CX) consulting, Salesforce ecosystem solutions, and digital transformation initiatives. Proficient in stakeholder management, customer journey mapping, and business process design to drive successful project outcomes.

Highest-signal resume keywords

Customer Experience ConsultingSalesforce Ecosystem ExpertiseBusiness Process DesignStakeholder ManagementDigital Transformation Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey MappingRequirements ManagementFunctional Requirements DefinitionSolution Roadmap DevelopmentChange ManagementUser Adoption InitiativesTesting SupportTraining SupportPost-Implementation OptimizationMulti-Cloud Implementations

Soft Skills

Executive CommunicationEmotional IntelligenceResilienceAgile Delivery FocusCollaboration

Industry Keywords

CRM ProcessesCross-Functional DeliveryGlobal Delivery EnvironmentsBusiness StakeholdersConsulting Expertise

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead CX discovery workshops and requirements-gathering sessions with business stakeholders
Analyze customer journeys and identify opportunities for experience improvement
Define business processes, functional requirements, and solution roadmaps
Design and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platforms
Collaborate with architects, developers, and project teams to ensure successful solution delivery
Drive stakeholder alignment, change management, and user adoption initiatives
Support testing, training, deployment, and post-implementation optimization activities
Provide consulting expertise during presales, solutioning, and transformation engagements

Requirements

What you’ll need

11 to 15 years of overall professional experience
Strong experience in Customer Experience (CX) consulting and digital transformation programs
Deep understanding of CRM and customer engagement processes
Hands-on expertise in the Salesforce ecosystem and multi-cloud implementations
Experience in customer journey mapping, business process design, and requirements management
Strong stakeholder management and executive communication skills
Ability to bridge business and technology teams effectively
Experience working in global and cross-functional delivery environments
Bachelor's Degree in Engineering, Business Management, Information Systems, or a related field
Resilience, emotional intelligence, and focus on agile delivery
Deep understanding of the difference between coding and engineering
Advanced oral English
Advanced Spanish

Benefits

Comp & perks

Flexible work arrangement
Opportunity to work on large-scale digital transformations and high-impact projects
Exposure to world-class technologies and international expertise networks
Stable, global professional environment
Professional growth and development through high-impact projects