Senior Business Analyst

Sequoia Connect

Senior Business Analyst/CX Consultant designing Salesforce-based customer experience solutions. Leading discovery, transformation delivery, and stakeholder adoption for a global technology consulting powerhouse.

Posted 8/22/2026full-timeMonterrey • 🇲🇽 MexicoSenior💰 MX$80,000 - MX$90,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience (CX) consulting, Salesforce ecosystem solutions, and digital transformation initiatives. Proficient in stakeholder management, customer journey mapping, and business process design to drive successful project outcomes.

Highest-signal resume keywords

Customer Experience ConsultingSalesforce Ecosystem ExpertiseBusiness Process DesignStakeholder ManagementDigital Transformation Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey MappingRequirements ManagementFunctional Requirements DefinitionSolution RoadmapsMulti-Cloud ImplementationsChange ManagementUser Adoption InitiativesTesting and Training SupportPost-Implementation OptimizationAgile Delivery

Soft Skills

Executive CommunicationEmotional IntelligenceResilienceCollaborationBridging Business and Technology Teams

Tools & Technologies

SalesforceCustomer Data PlatformsAI SolutionsAnalytics SolutionsCloud-Native Foundations

Certifications & Qualifications

Salesforce CertificationsMBA or Equivalent Postgraduate Qualification

Industry Keywords

ManufacturingAutomotiveConsumer GoodsRetailDigital Transformation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead CX discovery workshops and requirements gathering sessions with business stakeholders
Analyze customer journeys and identify opportunities for experience improvement
Define business processes, functional requirements, and solution roadmaps
Design and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platforms
Collaborate with architects, developers, and project teams to ensure successful solution delivery
Drive stakeholder alignment, change management, and user adoption initiatives
Support testing, training, deployment, and post-implementation optimization activities
Provide consulting expertise during presales, solutioning, and transformation engagements

Requirements

What you’ll need

11 to 15 years of overall professional experience
Strong experience in Customer Experience (CX) consulting and digital transformation programs
Deep understanding of CRM and customer engagement processes
Hands-on expertise in the Salesforce ecosystem and multi-cloud implementations
Experience in customer journey mapping, business process design, and requirements management
Strong stakeholder management and executive communication skills
Ability to bridge business and technology teams effectively
Experience working in global and cross-functional delivery environments
Bachelor's Degree in Engineering, Business Management, Information Systems, or a related field
Resilience, emotional intelligence, and focus on agile delivery
Deep understanding of the difference between coding and engineering
Advanced oral English
Advanced Spanish
Salesforce certifications are highly preferred
Experience in Manufacturing, Automotive, Consumer Goods, Retail, or similar industries
Exposure to Customer Data Platforms (CDP), Personalization, AI, and Analytics solutions
Experience leading large-scale transformation programs across multiple geographies
MBA or equivalent postgraduate qualification is desired
Familiarity with cloud-native foundations or AI coding assistants

Benefits

Comp & perks

Flexible work arrangement
Exposure to large-scale digital transformations and high-impact projects
Opportunity to work with cutting-edge technologies
Collaboration with global teams and talented consultants