Manager

• Lead the NetSuite team of administrators and developers, setting clear priorities and fostering a culture of accountability, collaboration, and continuous improvement.
• Define and implement an agile or scrum-based delivery framework for NetSuite-related work (sprint planning, backlog management, retrospectives).
• Coach and develop team members—providing guidance on prioritization, technical approaches, and professional growth.
• Build a high-performing team culture centered on trust, innovation, and delivery excellence.
• Facilitate stakeholder sessions to define pain points, desired outcomes, and success metrics; evaluate requests for feasibility, ROI, and alignment with company priorities.
• Partner with Finance, Operations, Supply Chain, and other functions to identify opportunities for process improvement and automation.
• Own the NetSuite roadmap — balancing strategic initiatives, enhancements, and maintenance activities.
• Be a hands-on contributor — actively configure, troubleshoot, and enhance NetSuite when needed to keep initiatives moving and model technical excellence for the team.
• Balance leadership with execution — step in to directly own complex projects, build prototypes, or resolve critical issues when priorities demand it.
• Maintain deep understanding of NetSuite modules, scripting, integrations, and best practices.
• Manage vendor relationships (NetSuite support, consultants, third-party app providers).

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