Director of Product Management – IT Operations

Self Bill Pro

Director leading product strategy and IT operations for Self Bill Pro’s employee benefits billing platform. Overseeing software development, cybersecurity, compliance, and helpdesk operations.

Posted 9/10/2026full-timeRemote • Florida • 🇺🇸 United StatesLead💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product management and software development, with a strong focus on compliance with SOC 2 and HIPAA standards. Capable of leading cross-functional teams and managing the product development lifecycle from ideation to launch while ensuring operational excellence.

Highest-signal resume keywords

Product ManagementSoftware DevelopmentSOC 2 ComplianceHIPAA ComplianceIT Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap ManagementUser Story WritingTechnical OversightRequirements GatheringProject Management

Soft Skills

Strong CommunicationLeadership AbilityCollaboration

Tools & Technologies

Helpdesk SupportCybersecurity Principles

Industry Keywords

Employee Benefits TechnologyBenefits Administration

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the strategic direction and operational execution of the proprietary software platform
Define, prioritize, and manage the product roadmap with the global product manager
Lead the product development lifecycle from ideation to launch
Gather and analyze user feedback
Write detailed user stories and specifications
Collaborate with the offshore software development team
Provide technical oversight and guidance on product features, enhancements, and operational issues
Ensure compliance with SOC 2, HIPAA, security standards, and best practices
Protect organizational data and systems
Manage relationships with customers, investors, and internal teams
Gather requirements, test ideas, and communicate product progress
Work with the stateside operational team to translate business needs into technical requirements
Oversee day-to-day IT operations, helpdesk support, and rapid resolution of operational issues and hotfixes
Report to the Chief Operating Officer

Requirements

What you’ll need

Extensive experience in a product management role
Strong background in software development and project management
Direct experience in the employee benefits or benefits administration technology space
Ability to build software solutions and features for complex real-world problems
Strong communication skills with technical and non-technical stakeholders
Experience managing and collaborating with a global or offshore development team
Practical knowledge of IT operations, helpdesk support, and cybersecurity principles
Familiarity with SOC 2 and HIPAA compliance requirements highly desirable
Leadership ability to inspire and motivate a team and manage a high-volume workload in a fast-paced environment
Must be legally authorized to work in the United States
Must answer whether employment visa sponsorship will be required

Benefits

Comp & perks

Collaborative and ambitious team environment
Direct impact on product, clients, and company future
Equal opportunity and inclusive workplace