Patient Communications Representative I

SEES Management, LLC

Patient Communications Representative ensuring smooth patient experience through scheduling and insurance verification. Engaging positively with patients and providing exceptional customer service in a medical setting.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient experience skills by understanding and anticipating patient needs while providing exceptional customer service. Proficient in managing patient information, scheduling appointments, and ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Patient ExperienceExcellent Communication SkillsProactive Problem SolvingTeamworkKnowledge of HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementPatient RegistrationInsurance VerificationAppointment SchedulingBilling Information Management

Soft Skills

Positive AttitudeProfessionalismActive ListeningDrive for ResultsFlexibility

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Medical OfficePatient ConfidentialityInsurance BillingCustomer ServiceContinuous Improvement

About the role

Key responsibilities & impact

Always positive and friendly with patients, co-workers and anyone who calls in to Verifies patient information and confirms insurance information and referral status.
Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance
Answers general questions for patients following established guidelines.
Assists with answering and triaging incoming telephone calls and routing them according
Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
Answers questions regarding insurance billing and office financial policies?
Assists patients as needed.
Provides the highest level of customer service to all patients.
Assists in maintaining work area.
Ensures confidentiality of medical records and patient information in accordance with HIPAA.

Requirements

What you’ll need

High school diploma or equivalent required.
Positive attitude and a love for helping others!
Prior experience in a fast-paced medical office and in electronic health record preferred.
KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience – Understanding and anticipate the patient’s needs.
Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills – written & verbal.
Focus on becoming an active listening to better understand the needs of co-workers and patients.
Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

Benefits

Comp & perks

Paid Training & Career Development
Growth & Advancement Opportunities
Supportive Team Environment
Competitive Benefits Package
Tuition Reimbursement Opportunities
Employee Eyewear Discounts
Referral Bonus Program
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