Contents Desk Adjuster

Sedgwick

Contents Desk Adjuster investigating and settling property and casualty claims up to $15,000 for Sedgwick, a global risk and claims administration partner. Managing caseloads, reports, reserves, and litigation support remotely.

Posted 8/18/2026full-timeRemote • Illinois, Minnesota, Missouri, Montana, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in evaluating insurance policies and claims, conducting investigations, and negotiating settlements. Proficient in preparing comprehensive reports and managing caseloads efficiently using technology.

Highest-signal resume keywords

Insurance Policy EvaluationClaims InvestigationNegotiation SkillsIIA-AIC DesignationState Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingCost EstimationReport PreparationRegulatory Document FilingSubrogation HandlingLitigation ParticipationCase Reserve ManagementPerformance CompetenciesPC LiteracyMicrosoft Office

Soft Skills

Empathetic Claims HandlingStrong CommunicationAnalytical SkillsOrganizational SkillsInterpersonal Skills

Tools & Technologies

Automation ToolsTechnology for Caseload Management

Certifications & Qualifications

IIA-AIC DesignationState Adjuster License

Industry Keywords

Property and Casualty ClaimsClaims FormsEndorsementsSettlement ChecksSalvageSubrogationLitigation HearingsDepositions

About the role

Key responsibilities & impact

Evaluate insurance policies, claims forms, endorsements, carrier instructions, and records to determine coverage
Investigate claims using official reports, police and hospital records, physical damage inspections, and written estimates
Interview and correspond with claimants and witnesses
Estimate repair, replacement, or compensation costs
Prepare findings reports and negotiate claim settlements
Issue settlement checks and file regulatory documents
Handle salvage and subrogation as applicable
Recommend litigation when settlements cannot be negotiated
Attend litigation hearings and participate in depositions as necessary
Revise case reserves to cover probable costs
Maintain an expected caseload efficiently using technology and automation tools
Send claims exceeding $15,000 gross loss to leadership for approval
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Must obtain IIA-AIC designation within 12 to 18 months in the role
Appropriate state adjuster license is required
Three (3) years of related experience or equivalent combination of education and experience required
Prior property and casualty claims experience is a plus but not required
Empathetic claims handling demeanor
Strong communication, analytical, organizational, and interpersonal skills
PC literacy, including Microsoft Office products
Analytical and interpretive skills
Negotiating skills
Ability to create and complete comprehensive, accurate, and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle multiple priorities and meet deadlines
Computer keyboarding; travel as required

Benefits

Comp & perks

Work-life balance
Caring culture
Equal Opportunity Employer
Drug-Free Workplace
Reasonable accommodations when applicable and appropriate