Subsidence Technical Manager

Sedgwick

Subsidence Technical Manager supporting Building Consultants and complex claims for Sedgwick, a global risk and claims administration partner. Improving technical quality, mentoring colleagues, conducting audits, and supporting UK insurance clients.

Posted 8/17/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in subsidence claims management, providing technical support and mentoring to enhance team performance and client satisfaction. Capable of conducting audits, ensuring accuracy in decision-making, and promoting professional development through recognized qualifications.

Highest-signal resume keywords

Subsidence Claims ExperienceCoaching And Mentoring SkillsTechnical SupportAudit ConductingProfessional Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAudit ConductingDecision-Making AccuracyClaims ManagementRevenue Target Achievement

Soft Skills

CoachingMentoringOrganizational SkillsProblem-SolvingPositive Attitude

Certifications & Qualifications

Building-Related Professional Qualification

Industry Keywords

Subsidence ClaimsTechnical Quality DeliveryClient EngagementComplaint ResolutionProfessional Development

About the role

Key responsibilities & impact

Provide Building Consultant teams with technical support on individual claims and team initiatives
Assist with queries, referrals, complaints, and complex scenarios to achieve positive outcomes for policyholders and clients
Maintain technical quality delivery from the team while reporting to the Operations Manager
Work with other managers to enhance quality, upskill colleagues, and identify growth opportunities
Manage Building Consultants’ licensing
Mentor and support colleagues
Support complaint resolution
Conduct audits
Ensure accuracy in reserving and decision-making
Help colleagues deliver revenue targets and top-tier customer service
Promote technical development through professional qualifications
Engage with clients to demonstrate technical expertise

Requirements

What you’ll need

Previous experience in a subsidence claims environment is essential
Strong background dealing with complex issues
Strong coaching and mentoring skills
Ability to guide and support team members, provide constructive feedback, and foster professional growth
Organised and diligent, with ability to run tasks through to completion
Ability to work with the extended leadership team in Subsidence
Conscientious, hard-working, and flexible during high volumes
Ability to cope with a fast-changing working environment
Enthusiastic, professional, and positive attitude
Desire to embrace innovative working practices
Recognised as a subject matter expert among peers
Likely to hold a building-related professional qualification and/or have extensive industry experience

Benefits

Comp & perks

A Self Invested Personal Pension Scheme (SIPP)
Appropriate incentive (bonus) scheme
Holiday allowance of 25 days plus bank holidays
Flexible working from the office or your home
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Voluntary benefits including green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services
Comprehensive training and development program through Sedgwick University
More than 15,000 courses on demand
Opportunities to continue formal education
Fully funded company vehicle or cash in lieu allowance