Entry-Level Bilingual Customer Service and Claims Positions, Spanish, Brazilian Portuguese

Sedgwick

Sedgwick claims customer service specialist assisting Spanish- and Brazilian Portuguese-speaking customers with claims applications. Assigning claims, collecting documentation, and providing status support.

Posted 8/17/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively in English, Spanish, and Brazilian Portuguese. Proficient in managing claims processes and maintaining organizational efficiency in a team-oriented environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual Spanish and Brazilian PortugueseClaims Management System ProficiencyMicrosoft Office ProficiencyStrong Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Management SystemMicrosoft OfficeData EntryClerical SkillsDocumentation Management

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsTeam CollaborationAbility to Handle Multiple Priorities

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceClaims ProcessingQuality Service CultureOffice ExperiencePerformance Competencies

About the role

Key responsibilities & impact

Expedite the Customer Service claims application process
Ensure correct case assignment
Act as a customer liaison to help customers reach the correct contact person
Handle USA and Latin American customers
Assign new claims to the appropriate claims handler
Enter verbal and written application information accurately into the claims management system
Contact customers by telephone, written correspondence, and/or the claims system regarding required documentation, time frames, and claim status
Communicate clearly and professionally regarding all aspects of the claims process
Participate in and maintain a quality service culture within the Customer Service Team
Serve as a cross-trained resource supporting multiple functions or departments as operational needs require
Perform other duties as assigned

Requirements

What you’ll need

1–2 years of office experience
High school diploma or GED required
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
Literate in English and able to read and communicate effectively in a professional setting
Bilingual Spanish and Brazilian Portuguese customer service capability
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Attendance during scheduled work hours is required
Ability to handle multiple priorities and meet deadlines

Benefits

Comp & perks

Stable, consistent work environment – whether in-office or virtual
Comprehensive training
Dedicated mentorship
Career growth opportunities
Diverse benefits package supporting mental, physical, financial, and professional well-being
Medical insurance
Dental insurance
Vision insurance
401k and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits