ServiceNow HR Application Analyst

Sedgwick

ServiceNow HR Application Analyst evolving Sedgwick’s HRSD platform for its risk and claims administration business. Owning Employee Center configuration, workflows, automations, and solution decisions.

Posted 8/13/2026full-timeRemote • Florida, Mississippi, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and enhancing ServiceNow HRSD modules, with a strong focus on optimizing the Employee Center experience and making independent configuration decisions. Possesses analytical thinking and effective communication skills to troubleshoot complex issues and guide resolution strategies.

Highest-signal resume keywords

ServiceNow HRSD ConfigurationEmployee Center ConfigurationJavaScript Exposure in ServiceNowEnd-to-End Configuration ExpertiseServiceNow CSA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow HRSDConfiguration DecisionsWorkflow ConfigurationFlow Designer AutomationsPortal/Widget ScriptingSolution DesignTroubleshooting Complex IssuesAnalytical Thinking

Soft Skills

Confident CommunicatorOwnership Mindset

Certifications & Qualifications

ServiceNow CSA CertificationHRSD Certification

Industry Keywords

HR Services DeliveryConfiguration vs Customization Trade-offs

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Own configuration and ongoing enhancement of ServiceNow HRSD modules
Design and optimize the Employee Center experience
Analyze requirements and make solution design decisions
Configure workflows, Flow Designer automations, and platform logic
Evaluate configuration versus customization trade-offs
Troubleshoot complex issues and guide resolution strategies
Help shape how HR services are delivered through ServiceNow
Progress beyond execution into solution ownership and decision-making

Requirements

What you’ll need

Mid-level ServiceNow HR Application Analyst
Experience with ServiceNow HRSD
Strong Employee Center (ESC) configuration experience
End-to-end configuration expertise
Ability to make independent configuration decisions
JavaScript exposure in ServiceNow
Portal/widget scripting awareness
Interest in deeper development skills
Strong analytical thinking
Confident communicator
Ownership mindset
ServiceNow CSA certification preferred
HRSD certification (service delivery) preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Work-life balance
Caring culture