Director, Client Services – Managed Care

Sedgwick

Managed care client services director advising Sedgwick clients on programs, performance, and cost reduction. Coordinating claims, clinical, analytics, and vendor teams to deliver measurable value.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managed care advisory, client relationship management, and strategic program implementation. Proficient in translating operational data into actionable insights and recommendations to enhance client outcomes and program effectiveness.

Highest-signal resume keywords

Managed Care AdvisoryClient Relationship ManagementProgram ImplementationData AnalysisAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Data AnalysisProgram Effectiveness MonitoringCost Reduction StrategiesUtilization Trend AnalysisExecutive-Level Reporting

Soft Skills

Clear ThinkingExcellent JudgmentProblem SolvingDiscretionAbility to Handle Stress

Tools & Technologies

Reporting ToolsData Analysis Software

Certifications & Qualifications

CPCUAICARM

Industry Keywords

Managed CareClient RetentionService OutcomesContractual CommitmentsStewardship Meetings

About the role

Key responsibilities & impact

Serve as the primary managed care advisor and point of contact for assigned clients
Lead stewardship meetings, business reviews, strategic discussions, and follow-up action planning
Develop and deliver executive-level reporting, program insights, recommendations, and value narratives
Identify opportunities to improve outcomes, reduce costs, strengthen program utilization, and support client retention or growth
Maintain awareness of client-specific requirements, goals, operational challenges, and contractual commitments
Monitor managed care performance, utilization trends, service outcomes, and program effectiveness
Translate operational data and reporting into clear, actionable recommendations
Support implementation of new programs, pilots, service enhancements, and process improvement initiatives
Partner with sales, account management, claims operations, and clinical leaders to align managed care solutions with client needs
Coordinate resolution of managed care service issues, escalations, and client concerns
Identify root causes, assign ownership, and drive sustainable corrective actions
Ensure accountability for commitments, deliverables, action items, and communication follow-through
Escalate risks and barriers appropriately
Support education, resource navigation, and managed care consultation for claims examiners and client-facing teams

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
CPCU, AIC and/or ARM or other related designation preferred
Ten (10) years related experience or equivalent combination of education and experience required
Two (2) years account manager experience or five (5) years adjuster, team lead, or managed care experience required
Residence in Central or Eastern time zones a plus
Computer keyboarding
Travel as required
Clear and conceptual thinking ability
Excellent judgment, troubleshooting, problem solving, analysis, and discretion
Ability to handle work-related stress
Ability to handle multiple priorities simultaneously
Ability to meet deadlines

Benefits

Comp & perks

Flexibility and autonomy
Work-life balance
Professional development opportunities
On-going learning and professional growth opportunities
Strong team environment and culture of support
Medical insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off (PTO)
Disability insurance
Life insurance
Employee assistance
Flexible spending account or health savings account
Additional voluntary benefits