Client Performance Manager – Workers Compensation Experience Required

Sedgwick

Client Performance Manager overseeing workers’ compensation claims performance, reserves, audits, and reporting for Sedgwick. Supporting a dedicated client within Sedgwick’s global risk and claims administration business.

Posted 8/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workers Compensation Claims Management, including performance monitoring, client service adherence, and operational audits. Proficient in Excel for reporting and tracking, with strong analytical and problem-solving skills to manage client-specific issues effectively.

Highest-signal resume keywords

Workers Compensation Claims ManagementClient Service AdherenceExcel ReportingOperational AuditsPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workers Compensation Claims ManagementExcel ReportingPerformance TrackingOperational AuditsClaims Analysis

Soft Skills

Strong Communication SkillsProblem SolvingClear ThinkingJudgmentStress Management

Industry Keywords

Client ReservesClaims ReportsTTD PaymentVendor UtilizationAging Claims

About the role

Key responsibilities & impact

Assist with performance management of the entire program across multiple jurisdictions for workers compensation and potentially leave of absence
Ensure adherence to client service instructions for workers compensation supporting a dedicated client
Monitor client reserves for accurate reflection of the client's book of claims and ensure reserves are within an appropriate range
Track and trend performance guarantee and gain share agreements at the client level
Ensure client claims reports are properly and timely prepared and distributed
Monitor the client's average cost of claims and identify trends and excessive cost factors
Conduct client-specific operational audits and monitor client audit compliance
Work with company Quality and Operations staff to resolve client issues, including results of client Compass audits
Manage client-specific internal control report issues
Ensure timely payment of TTD, medical, and vendor bills and appropriate vendor utilization
Review aging claims for file closure, ensuring claims do not age beyond appropriate time frames

Requirements

What you’ll need

Five (5) years of workers compensation claims management experience
Understanding of excess and carrier reporting for workers compensation claims
Strong communication skills
Knowledge of Excel for reporting and tracking purposes
Clear and conceptual thinking ability
Excellent judgment, troubleshooting, problem solving, analysis, and discretion
Ability to handle work-related stress
Ability to handle multiple priorities simultaneously
Ability to meet deadlines
Computer keyboarding ability
Hearing, vision, and talking abilities

Benefits

Comp & perks

Flexible work schedule
Referral incentive program
Career development and promotional growth opportunities
Medical, dental, and vision benefits
401K and matching
PTO
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Work-life balance
Professional development opportunities
Flexibility and autonomy in daily work, location, and career path