VMO Manager

Sedgwick

VMO Manager optimizing Managed Services Provider performance for Sedgwick, a global risk and claims administration partner. Driving governance, compliance, value realization, and service delivery analytics.

Posted 8/5/2026full-timeRemote • Idaho, Louisiana, New York, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management and governance frameworks, with a strong focus on compliance, performance metrics, and service delivery optimization. Proficient in managing cross-functional partnerships and utilizing analytics for decision-making and reporting.

Highest-signal resume keywords

Vendor ManagementGovernance FrameworksServiceNowData Privacy CompliancePerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementService Delivery ManagementIT OperationsSourcingContract ManagementRisk ManagementPerformance ScorecardsData StandardsAutomationAnalytics

Soft Skills

Clear ThinkingExcellent JudgmentProblem SolvingDiscretionAbility to Handle Stress

Tools & Technologies

ServiceNowBI/AnalyticsVendor Scorecards

Certifications & Qualifications

Bachelor's Degree in Information TechnologyMBA or Equivalent Preferred

Industry Keywords

Managed Services ProvidersSLAsXLAsKPIsRACIComplianceInnovation BacklogFinancial ManagementExecutive EngagementDecision-Making

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Establish and operate the technology vendor management office for Managed Services Providers (MSPs)
Design and operate governance frameworks, including business and quarterly reviews, contract reviews, risk reviews, and improvement plans
Establish standardized vendor playbooks, SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards
Maintain a central repository of contracts, statements of work, amendments, obligations, and renewal calendars
Drive compliance with regulatory, security, and data privacy requirements
Create and manage a portfolio view of MSP engagements, including status, risks, dependencies, financials, and outcomes
Facilitate innovation backlog prioritization and retrospectives
Monitor program health and surface issues, trends, and recommendations
Drive transition and transformation governance for new MSPs or scope changes
Quantify and communicate value realization, including cost optimization, service stability, risk reduction, and productivity gains
Serve as the primary point of accountability for vendor performance across Technology
Facilitate executive-level vendor engagement, escalations, negotiations, and remediation planning
Partner with Technology, Security, Finance, Procurement, Legal, and business leaders
Define data standards and vendor-performance reporting frameworks
Own or influence the VMO tooling ecosystem, including ServiceNow, vendor scorecards, and BI/analytics
Implement automation and analytics for SLA tracking, reporting, and invoice validation
Develop dashboards and insights to support decision-making and improve service delivery

Requirements

What you’ll need

Bachelor's degree in Information Technology, Business, or related field
8+ years of experience in vendor management, service delivery management, IT operations, or sourcing within a Technology organization
MBA or equivalent preferred
Clear and conceptual thinking ability
Excellent judgment, troubleshooting, problem solving, analysis, and discretion
Ability to handle work-related stress and multiple priorities simultaneously
Ability to meet deadlines
Computer keyboarding ability
Ability to travel as required

Benefits

Comp & perks

Work-life balance
Caring culture
Reasonable accommodations when applicable and appropriate
Equal Opportunity Employer
Drug-Free Workplace
Diverse, equitable, and inclusive workplace