Patient Care Coordinator – Bilingual Preferred

Sedgwick

Customer service representative at Sedgwick processing patient referrals and managing vendor communications. Delivering world-class service and managing billing information.

Posted 7/31/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $14 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and referral processing within the healthcare industry, ensuring compliance with state regulations and effective communication with patients and vendor partners.

Highest-signal resume keywords

Customer Service SkillsHealthcare Network ExperienceReferral ProcessingMicrosoft Office ProficiencyCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral ProcessingBilling ProcessesPatient Care SchedulingData AnalysisReport Writing

Soft Skills

Strong Organizational SkillsExcellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Industry Keywords

HealthcarePatient ReferralsWorkers Compensation GuidelinesClaims AdjusterVendor Management

About the role

Key responsibilities & impact

Provide world class customer service and service delivery to clients and patients through processing referrals in the delivery of medical goods and services
Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service
Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process
Procures vendor partners for each referral as it relates to the goods or services requested
Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals
Provides quotes back to clients for approval or follow up on quotes already sent to obtain written approval for requested referrals ensuring that each referral is deemed medically necessary and approved by the claim’s adjuster
Confirms all required and relevant billing information exists in each referral as it relates to the workflow and billing processes in place and moves those referrals to be billed each day
Processes referrals per state regulations and workers compensation guidelines

Requirements

What you’ll need

High school diploma or GED required
Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience required
Strong customer service skills
Strong critical thinking skills
Self-Starter
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits