Operations Administrative Assistant
Sedgwick
part-time
Posted on:
Location: Alabama, Louisiana, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Retrieve hotel folios (receipts) from properties for completed and partial stays.
- Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
- Investigate and resolve billing discrepancies with hotels and internal billing teams.
- Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings.
- Conduct claim audits that contribute to internal reporting, compliance, and operational improvement.
- Ensure timely documentation and clear communication within the claim management system.
- Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively.
- Serve as a key link in after-hours operations to ensure seamless claim handling and customer service.
- Book Hotel Stays for displaced policyholders to satisfy FNOL requirements
Requirements
- Education & Licensing: Bachelor's degree or equivalent from an accredited college or university preferred.
- Experience: Minimum one (1) year of experience in customer service, billing, hospitality, insurance, or related field.
- Prior experience in after-hours, independent, or overnight work environments strongly preferred.
- Skills & Knowledge: A proactive problem-solver who works with urgency and accuracy.
- Strong organizational skills with meticulous attention to detail, especially in billing review and documentation.
- Excellent oral and written communication skills.
- Comfortable working independently overnight while maintaining accountability.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to quickly learn claim management systems.
- Flexible and reliable, especially during evenings, weekends, and holidays.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong commitment to customer service and policyholder experience.