Operations Administrative Assistant

Sedgwick

part-time

Posted on: 8/22/2025

Origin: • 🇺🇸 United States • Alabama, Louisiana, Virginia, West Virginia

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Junior

About the role

Retrieve hotel folios (receipts) from properties for completed and partial stays.
Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
Investigate and resolve billing discrepancies with hotels and internal billing teams.
Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings.
Conduct claim audits that contribute to internal reporting, compliance, and operational improvement.
Ensure timely documentation and clear communication within the claim management system.
Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively.
Serve as a key link in after-hours operations to ensure seamless claim handling and customer service.
Book Hotel Stays for displaced policyholders to satisfy FNOL requirements

Education & Licensing: Bachelor's degree or equivalent from an accredited college or university preferred.
Experience: Minimum one (1) year of experience in customer service, billing, hospitality, insurance, or related field.
Prior experience in after-hours, independent, or overnight work environments strongly preferred.
Skills & Knowledge: A proactive problem-solver who works with urgency and accuracy.
Strong organizational skills with meticulous attention to detail, especially in billing review and documentation.
Excellent oral and written communication skills.
Comfortable working independently overnight while maintaining accountability.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to quickly learn claim management systems.
Flexible and reliable, especially during evenings, weekends, and holidays.
Ability to handle multiple priorities in a fast-paced environment.
Strong commitment to customer service and policyholder experience.