Administrative Assistant

• Retrieve hotel folios (receipts) from properties for completed and partial stays.
• Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
• Investigate and resolve billing discrepancies with hotels and internal billing teams.
• Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings.
• Conduct claim audits that contribute to internal reporting, compliance, and operational improvement.
• Ensure timely documentation and clear communication within the claim management system.
• Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively.
• Serve as a key link in after-hours operations to ensure seamless claim handling and customer service.
• Book Hotel Stays for displaced policyholders to satisfy FNOL requirements

Operations Administrative Assistant

Executive Administrative Assistant – Hybrid

Office Manager

Administrative Coordinator

Administrative Coordinator

Administrative Coordinator, Sales & GTM