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VP Care Team Operations
SedgwickLeadership role overseeing Care Team Operations supporting disability and leave claims. Requires extensive experience in contact center and leadership, with flexible work arrangements.
Posted 7/24/2026full-timeSouthfield • Missouri, Ohio, Tennessee, Texas • 🇺🇸 United StatesLeadWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates leadership and strategic initiative execution in contact center management, with a focus on performance targets and exceptional service delivery. Proficient in communication and technology tools essential for effective team management and client engagement.
Highest-signal resume keywords
Leadership ExperienceContact Center ManagementPerformance Target AchievementStrong Communication SkillsStrategic Initiative Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contact Center ManagementPerformance ManagementStrategic PlanningProject LeadershipClient Needs Assessment
Soft Skills
Team MotivationExceptional Service DeliveryOral CommunicationWritten CommunicationPresentation Skills
Tools & Technologies
Microsoft Office
Industry Keywords
Customer ExperienceClaims OperationsPerformance GoalsLeadership RoleContact Center Technology
About the role
Key responsibilities & impact- Provide leadership, direction, and functional expertise on complex projects
- Develops and executes strategic initiatives and procedures in partnership with claims operations leadership teams
- Establishes and implements priorities, performance goals, and objectives
- Ensures direct reports understand and can articulate client needs
- Leads, inspires, and motivates colleagues to deliver exceptional service outcomes
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Ten (10) years of contact center/customer experience related to this position
- Five (5) years of comparable work experience in a leadership role
- Proficiency in current technology tools for contact center management
- Strong oral and written communication, including presentation skills
- Ability to drive performance targets to completion
- PC literate, including Microsoft Office products
Benefits
Comp & perks- Flexible work arrangements
- Health insurance
- Retirement plans
- Professional development