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Customer Service Advisor – Fixed Term Contract
SedgwickCustomer Service Advisor providing support through inbound calls for clients in Cardiff and UK. Join a team focused on caring customer service and development opportunities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to thrive in a fast-paced environment while providing exceptional customer service. Proficient in using in-house databases to manage client interactions effectively.
Highest-signal resume keywords
Excellent Communication SkillsCustomer Service ExcellenceFast-Paced Environment AdaptabilityComputer LiteracyEnthusiasm and Willingness to Learn
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Can-Do Attitude
Industry Keywords
Inbound CallsClient ManagementSupplier InteractionService Delivery
About the role
Key responsibilities & impact- Handling inbound calls from customers for a variety of queries
- Dealing with multiple clients to deliver the best service we can offer
- Working with suppliers and parts
- Providing excellent customer service at all times
Requirements
What you’ll need- Excellent communication skills
- Ability to work in a fast-paced environment
- Computer literacy – you'll be using a variety of in-house databases!
- Enthusiasm and a genuine desire to learn
- A can-do attitude
Benefits
Comp & perks- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services