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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and account management, with a strong focus on negotiation, relationship management, and effective communication. Proficient in market research and data management to support housing solutions for policyholders.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsMarket Research CapabilitiesRelationship ManagementBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryLease Agreement DraftingMarket ResearchCRM ProficiencyMicrosoft Office Suite
Soft Skills
Emotional IntelligenceCommunication SkillsDetail-OrientedOrganizational SkillsMultitasking Ability
Tools & Technologies
Housing DatabasesInternal PlatformsListing Platforms
Industry Keywords
InsuranceTemporary HousingCorporate LodgingReal EstateAdditional Living Expense (ALE)
About the role
Key responsibilities & impact- To provide carrier support by assisting payments department and management with identifying carrier issues/concerns.
- Acts as the liaison between carriers and Property Repair Solutions internal payment team to research, review and resolve issues for carrier-related requests.
- Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
- Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
- Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
- Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
- Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.
- Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
- Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.
- Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
- Draft and review lease agreements and related documents with attention to detail and policy compliance.
- Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
- Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
- Handle multiple claims and assignments at once with professionalism and urgency.
- Serves as the point of contact for VIP clientele.
Requirements
What you’ll need- Bachelor's degree or equivalent from an accredited college or university preferred.
- Two (2) years experience in inside sales, customer service, or account management.
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
- Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.
- High emotional intelligence with the ability to adapt tone and approach to diverse client situations.
- Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.
- Advanced internet research capabilities to locate viable rental properties in limited markets.
- Detail-oriented and organized with strong documentation habits.
- Ability to multitask in a fast-paced environment with shifting priorities.
- Negotiation and relationship management skills with vendors, property managers, and landlords.
- Solutions-oriented mindset with a focus on timely, proactive service delivery.
- Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus.
- Bi-lingual English/Spanish a plus.
Benefits
Comp & perks- Competitive salary
- Flexible work arrangements
- Work-life balance