Complex Claims Advisor – Product Liability, GL

Sedgwick

Complex Claims Advisor developing targeted solutions for complex claims and providing technical guidance. Managing and resolving complex claims inventory in a hybrid working environment with a focus on quality improvement.

Posted 7/22/2026full-timeTelecommuter • 🇺🇸 United StatesSeniorLead💰 $70,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex claims, utilizing jurisdictional knowledge to optimize resolutions while fostering a culture of quality improvement. Proficient in negotiation, mediation, and arbitration for high-value claims, with strong documentation and communication skills.

Highest-signal resume keywords

Complex Claims ManagementJurisdictional ExpertiseNegotiation SkillsMediation SkillsSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Casualty Claims ExperienceClaims HandlingArbitration SkillsAlternative Dispute Resolution (ADR)File Documentation

Soft Skills

Strategic ManagementCommunication SkillsTeam Facilitation

Certifications & Qualifications

Licenses for Specific Jurisdictions

Industry Keywords

Quality ImprovementStakeholder EngagementClaims Oversight

About the role

Key responsibilities & impact

To develop targeted solutions and provide added technical guidance and oversight to ensure matters are resolved optimally while creating a culture of continual quality improvement designed to elevate the overall claim handling to benefit our stakeholders.
Proactively and strategically manages a complex claim inventory by assessing complex claims issues, utilizing jurisdictional expertise to provide oversight, and directs the handling to achieve the best possible resolution.
Acts as the organizational subject matter expert for line of business and key jurisdictions on complex claim issues.
Articulates and documents clear and concise file notes to allow stakeholders to understand the issues and path to resolution.
Facilitates roundtables with groups/teams; engages appropriate internal and external resources as needed.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred.
Eight (8) years of casualty claims experience or equivalent combination of education and experience required to include three (3) to five (5) years of experience handling complex claims and experience in negotiation, mediation, arbitration or ADR skills on higher value complex claims.
Supervisory experience a plus.
Specific jurisdictional expertise preferred.
Licenses as required for specific jurisdictions.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.