Leave of Absence Coordinator

Sedgwick

Leave of Absence Coordinator at Sedgwick analyzing leave requests including FMLA and ensuring compliance with regulations. Maintaining client relationships and providing excellent customer service while managing claims workflow.

Posted 7/20/2026full-timeOrlando • Florida • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in FMLA administration and compliance with state and federal regulations, alongside strong analytical, organizational, and communication skills to effectively manage leave claims and maintain client relationships.

Highest-signal resume keywords

FMLA Administration ExperienceKnowledge Of State And Federal FMLA RegulationsAnalytical And Interpretive SkillsExcellent Oral And Written CommunicationProficient Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FMLA AdministrationClaim ManagementDocumentation TrackingEligibility DeterminationCase Decision MakingRegulatory ComplianceData AnalysisWorkflow ProcessesPerformance Competencies

Soft Skills

Strong Organizational SkillsMultitasking SkillsExcellent Interpersonal SkillsJudgment In Policy AdherenceTeam Collaboration

Tools & Technologies

Microsoft OfficeClaims System

Certifications & Qualifications

State Certification In Statutory Leaves

Industry Keywords

Family Medical Leave Act (FMLA)Unpaid Leave ClaimsClient PlansService StandardsQuality Programs

About the role

Key responsibilities & impact

Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations
Ensures that on-going claim management is within company service standards and industry best practices
Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes
Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations
Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client
Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system
Maintains professional client relationships and provides excellent customer service
Meets the organization’s quality program(s) minimum requirements

Requirements

What you’ll need

High school diploma or GED required
State certification or licensing in statutory leaves is beneficial
One (1) year of administrative/general office experience or equivalent combination of education and experience required
FMLA administration experience preferred
Knowledge of state and federal FMLA regulations
Excellent oral and written communication, including presentation skills
Proficient computer skills including working knowledge of Microsoft Office
Analytical and interpretive skills
Strong organizational and multitasking skills
Excellent interpersonal skills
Ability to exercise judgement in accordance with well-defined policies and procedures
Ability to work in a team environment
Ability to meet or exceed performance competencies as required by program

Benefits

Comp & perks

A stable, consistent work environment —both in-office and virtual
A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
A dedicated mentor and manager to guide you every step of your career journey
Career development and promotional opportunities as you take on new responsibilities
A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being