Manager, Client Services – Workforce Absence

Sedgwick

Manage client service accounts for Sedgwick, a leading risk and claims administration partner. Foster relationships and satisfaction while overseeing program procedures and processes.

Posted 7/20/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client accounts and relationships, with a strong focus on customer satisfaction and retention. Proficient in claims management, including workers compensation and liability, alongside analytical skills for effective problem-solving and negotiation.

Highest-signal resume keywords

Client Relationship ManagementClaims ManagementNegotiation SkillsAnalytical SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Operating SystemsClient Location Coding ParametersBanking MethodologyClient Service Instruction PreparationInvoicing CoordinationStewardship ReportingProgram Procedure ManagementCross Selling Opportunities IdentificationClient Contract CoordinationPerformance Competencies

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsTeam CollaborationConflict Resolution

Tools & Technologies

Microsoft Office

Industry Keywords

Workers CompensationLiability ClaimsDisability ClaimsClient RetentionCustomer Satisfaction

About the role

Key responsibilities & impact

To manage accounts of multiple client service programs or single large national program
To maintain client, client broker and key vendor relationships
Manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention
Performs client renewal and Client Service Instruction preparation for assigned clients
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients
Educates the client on loss data - drivers of cost impacting assigned programs
Coordinate project activity
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
Identifies issues that impact customer satisfaction
Identifies and solicits cross selling opportunities
Coordinates client contracts
Performs other duties as assigned
Supports the organization's quality program(s)
Travel as required

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits