Director Client Services

Sedgwick

Director Client Services managing client relationships for a global risk and claims administration leader, providing strategies for customer satisfaction and revenue growth.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $103,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management strategies, client retention, and program management for complex service models. Proven ability to lead client services teams and drive customer satisfaction and revenue growth.

Highest-signal resume keywords

Account ManagementClient RetentionProgram ManagementSupervisory ExperienceCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

CPCUAICARM

Industry Keywords

Client Service PlansRevenue GrowthClient SurveysJumbo ClientsDedicated StaffComplex Service Models

About the role

Key responsibilities & impact

To determine account management strategies related to client service plans;
To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business;
To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models;
To oversee the work of other local Client Services staff.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred.
CPCU, AIC and/or ARM or other related designation preferred.
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Opportunity to work in an agile environment.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.