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Sedgwick

Claims Assistant

Sedgwick

Claims Assistant focusing on service and administration processes in claims for loss adjusters. Collaborating with stakeholders to drive claims to settlement.

Posted 7/16/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong claims administration capabilities, effective communication with stakeholders, and a commitment to delivering outstanding customer service in the insurance sector.

Highest-signal resume keywords
Claims AdministrationCustomer Service ExperienceCommunication SkillsOrganizational SkillsMotivation to Learn

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims ProcessingData EntryPayment Processing
Soft Skills
Well OrganizedGood Communication
Industry Keywords
InsuranceLoss AdjustersStakeholder Management

About the role

Key responsibilities & impact
  • Focus on providing outstanding service and claims administration to our Loss Adjusters
  • Set up and enter new claims into the system
  • Update the system with review notes and additional inputs
  • Process payments
  • Manage communications through calls and emails to all stakeholders including the Customers, Brokers and Insurers
  • Assist with driving claims to settlement

Requirements

What you’ll need
  • Previous administration or customer service experience in a corporate environment
  • Well organised and good communication skills
  • Motivated to build a career in insurance
  • Open to new learning experiences

Benefits

Comp & perks
  • A structured and supportive career pathway that can lead you into becoming a loss adjuster or claims consultant
  • A bespoke hybrid working environment - we will support you on what works best
  • Additional superannuation amount
  • Entry to Sedgwick University Australia - our very own training framework to provide you with opportunity to complete a wide range of courses