Client Performance Manager – Workers Compensation, General Liability, Litigation Experience

Sedgwick

Client Performance Manager ensuring adherence to client service instructions and overseeing litigation management for workers compensation. Role emphasizes collaboration with Quality and Operations teams to resolve client issues effectively.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $80,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Ensures adherence to client service instructions for WC and GL accounts.
Oversee the Litigation Management program for Workers Compensation.
Tracks and trends performance guarantee and gain share agreements at the client level.
Ensures client's claims reports are properly and timely prepared and distributed.
Provide program training, communication and maintenance of internal training documents.
Analyze and communicate client specific operational audits; monitors client audit compliance.
Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
Manages client specific internal control report issues.
Compliance oversight: Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.

Requirements

What you’ll need

Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of claims management and two (2) years of auditing experience.
One (1) year of continuous service with the company is preferred.
Experience with Workers Compensation and General Liability Litigation Management.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

ATS Keywords

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Hard Skills & Tools

claims managementauditinglitigation managementperformance trackingcompliance oversightinternal control managementvendor managementoperational auditsreport preparationtraining program development

Soft Skills

communicationproblem-solvingorganizational skillsclient serviceteam collaboration