Director Client Services

Sedgwick

Director Client Services managing client relationships and service delivery for a global risk and claims administration partner, Sedgwick. Responsible for customer satisfaction, revenue growth, and overseeing local Client Services staff.

Posted 6/17/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

To determine account management strategies related to client service plans.
Responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business.
Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models.
Oversee the work of other local Client Services staff.
Conducts pre-renewal visits reviewing client loss experience and general company performance.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred.
CPCU, AIC and/or ARM or other related designation preferred.
Ten (10) years related experience or equivalent combination of education and experience.
Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
California Workers Compensation claims experience required.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementprogram managementclient service plansclient retentioncustomer satisfactionrevenue growthclient surveyssupervisory experienceCalifornia Workers Compensation claims

Soft Skills

leadershiporganizational skillscommunication skills

Certifications

Bachelor's degreeCPCUAICARM