Coordenador de Serviços ao Cliente
Funcional Health Tech
Tableau
AVP, Managed Care Client Services
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $150,000 per year
Job Level
Lead
About the role
- Responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.
- Ensures contract compliance with company guidelines within an assigned area.
- Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
- Responsible for client knowledge including threatened status and relationship with the company.
- Handles renewal process timely; negotiates new contracts within an assigned area.
- Responsible for business planning and budgeting within an assigned area.
- Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
- Supports client relationships; builds executive relationships; supports internal relationships.
- Supports business development.
- Performs other duties as assigned and supports the organization's quality program(s).
- Travels as required.
- Supervisory responsibilities: administer company personnel policies, interview, hire, establish colleague performance development plans, conduct colleague performance reviews, provide support, guidance, leadership and motivation.
Requirements
- Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.
- Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
- Ten (10) years of related experience or equivalent combination of education and experience required.
- Three (3) years of Account Executive on national accounts experience.
- Five (5) years of claims/supervisory experience.
- In-depth understanding of workers compensation, liability and disability.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Leadership/management/motivational skills.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Excellent negotiation and facilitation skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Benefits
- Offering a blended work environment.
- Supporting meaningful work that promotes critical thinking and problem solving.
- Providing on-going learning and professional growth opportunities.
- Promoting a strong team environment and a culture of support.
- Recognizing your successes and celebrating your achievements.
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.
- Medical, dental, vision, 401k and matching, PTO, disability and life insurance.
- Employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial managementcontract negotiationbusiness planningbudgetingaccounts receivableinvoicingclaims managementrisk managementworkers compensationliability
Soft skills
leadershipcommunicationorganizational skillsinterpersonal skillsnegotiation skillsanalytical skillsmotivational skillsteamworkpresentation skillsperformance management
Certifications
CPCUAICARM
