VP Care Team Operations

Sedgwick

VP Care Team Operations leading complex projects and initiatives for claims operations. Partnering with teams to enhance service delivery and operational efficiency.

Posted 6/2/2026full-timeFlorida, Missouri, Ohio, Tennessee, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide leadership, direction, and functional expertise on complex projects
Develops and executes strategic initiatives and procedures in partnership with claims operations leadership teams
Directs/executes approved strategy decisions and establishes priorities
Partners with care team and claims operations support teams to enhance quality
Delivers well-structured and impactful business reports and presentations to leadership

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Ten (10) years of contact center/customer experience related to this position
Five (5) years of comparable work experience in a leadership role
Proficiency in current technology tools for contact center management
Strong oral and written communication, including presentation skills
Ability to drive performance targets to completion

Benefits

Comp & perks

Work-life balance
Hybrid work arrangement
Leadership and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipdirectionfunctional expertisecommunicationpresentation skillsperformance management

Certifications

Bachelor's degree