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About the role
Key responsibilities & impact- Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
- Serves as the point of contact for high net worth clientele.
- Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
- Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
- Assists with special projects and training of new colleagues on processes and systems.
- Attendance during scheduled work hours is required.
Requirements
What you’ll need- High school diploma or GED required.
- Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.
- Strong knowledge of concierge department systems and processes.
- Detailed knowledge of other support departments.
- Demonstrated ability to resolve issues and handle conflict.
- Detailed knowledge of managed repair strategies and processes.
- Demonstrated ability to work with other departments to accomplish objectives.
- Strong oral and written communication skills, including presentation skills.
- PC literate, including Microsoft Office products.
- Strong organizational skills.
- Excellent interpersonal skills.
- Ability to work independently or in a team environment.
- Ability to meet or exceed Performance Competencies.
- Bi-lingual English/Spanish a plus.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceclaims managementmanaged repair strategiesconcierge department systemsconflict resolutionorganizational skillsbilingual English/Spanish
Soft Skills
communication skillspresentation skillsinterpersonal skillsability to work independentlyteam collaborationproblem-solving
Certifications
high school diplomaGED