Director of Operations Strategy – General Liability

Sedgwick

Director of Operations Strategy providing leadership for General Liability program at Sedgwick. Aligning operational execution and client service for optimal claim outcomes and client partnership success.

Posted 5/31/2026full-timeRemote • Minnesota • 🇺🇸 United StatesLead💰 $92,728 - $129,819 per yearWebsite

About the role

Key responsibilities & impact

Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
Translates operational and financial data into actionable insights and strategic recommendations to improve claim outcomes and operational effectiveness
Serves as the primary coordination point between operations, analytics, client stakeholders, and executive leadership to ensure consistent execution of program objectives
Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience
Thorough knowledge of General Liability claims management practices and operational leadership principles
Strong operational leadership and organizational management skills
Excellent oral and written communication, including presentation skills
Strong analytical, organizational, and problem-solving skills
Excellent interpersonal, facilitation, and negotiation skills
Strong understanding of operational analytics and performance management
Ability to interpret operational and financial data and communicate actionable insights
Ability to lead cross-functional teams and drive organizational alignment
Strong client partnership and strategic collaboration skills
PC literate, including Microsoft Office products and reporting platforms
Ability to manage multiple priorities in a fast-paced, client-driven environment

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits

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Hard Skills & Tools

claims managementoperational leadershipperformance managementdata analysisfinancial analysisinventory managementquality managementstrategic recommendationsprogram improvementcross-functional team leadership

Soft Skills

operational leadershiporganizational managementoral communicationwritten communicationpresentation skillsanalytical skillsproblem-solving skillsinterpersonal skillsfacilitation skillsnegotiation skills