Assistant Manager, Claims

Sedgwick

Oversee technical and operational functions in claims management at Sedgwick. Ensure service delivery quality and compliance with industry standards while managing a team of colleagues.

Posted 5/27/2026full-timeSun Prairie • Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

To oversee technical and operational functions including compliance with company standards and industry best practices.
To ensure consistent delivery of quality services.
To oversee staffing and training needs.
To oversee budget preparation and profit and loss management.
Has direct and/or indirect responsibility for 25 or less colleagues.
Oversees internal quality review process and reports monthly.
Assures compliance with client internal controls, audit requirements and service agreement requirements.
Establishes business plan with goals and objectives for assigned clients.
Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulation, disability plan document, industry best practices and client service requirements.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Assists with interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Establishes and maintains client contacts.
Performs other duties as assigned.

Requirements

What you’ll need

Eight (8) years of claims management experience or equivalent combination of experience and education required to include one (1) year supervisory experience.
Bachelor's degree from an accredited college or university preferred.
Licenses as required.
excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
leadership/management skills

Benefits

Comp & perks

Work-life balance
Caring culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementbudget preparationprofit and loss managementperformance development plansinternal quality reviewcomplianceaudit requirementsservice agreement requirementsstaffing standardstraining recommendations

Soft Skills

leadershipcommunicationpresentation skillsmotivationguidancesupportorganizational skillsinterpersonal skillsperformance managementteam management

Certifications

Bachelor's degreelicenses as required