AVP Client Services – Workers Compensation, Liability

Sedgwick

AVP Client Services role managing client relationships in risk and claims administration at Sedgwick. Successful candidates will have extensive industry experience and excellent stewardship skills.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
Conducts pre-renewal visits reviewing client loss experience and general company performance.
Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
Resolves all major customer service issues.
Supports client relationships; builds executive relationships; supports internal relationships.
Supports business development.

Requirements

What you’ll need

Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.
In-depth understanding of workers compensation and liability.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client relationship managementcommunicationproblem solvinginfluencingcoordinationcustomer servicebusiness developmentstewardship reportingcontract revisionauditing