Operations Support Services – Team Lead

Sedgwick

Supervising Operations Support Services staff managing workloads and quality assurance metrics at Sedgwick. Training and technical direction for process optimization and oversight.

Posted 5/15/2026full-timeDublin • Florida, New Jersey, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $57,064 - $62,770 per yearWebsite

About the role

Key responsibilities & impact

To supervise Operations Support Services (OSS) staff and processes
To monitor colleagues' workloads
To provide training and monitor individual transactions
To provide technical direction on work processes
Defines and establishes quality assurance procedures, standards, metrics reporting and auditing
Trains OSS team on tasks and responsibilities
Reviews quality data, conducts audits, tracks quality metrics, and reports on findings
Tracks non-compliance issues and monitors through resolution
Manages staffing schedules to assure appropriate department coverage
Performs other duties as assigned
Supports the organization's quality program(s)
Travels as required

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years claims management experience
Some proven software specifications experience required
Supervisory experience preferred
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Excellent analytical and interpretive skills
Strong organizational skills
Strong time management skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementquality assurancemetrics reportingauditingsoftware specifications

Soft Skills

leadershipcommunicationanalytical skillsorganizational skillstime managementjudgmentteamworkpresentation skills

Certifications

Bachelor's degree