Client Services Manager

Sedgwick

Manager managing multiple client service programs and enhancing customer satisfaction at Sedgwick. Overseeing various service operations and leading team development initiatives.

Posted 5/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
Serve as the primary client contact, driving customer satisfaction and retention.
Oversee invoicing, audits, and accounts receivable follow-up.
Analyze and communicate loss data and cost drivers to clients.
Coordinate projects, identify service issues, and support cross-selling opportunities.
Lead and develop team members, including hiring, performance management, and coaching.
Support quality initiatives and perform additional duties as needed.
Travel as required.

Requirements

What you’ll need

5 years of claims management experience or equivalent combination of education and experience required.
Bachelor's degree from an accredited college or university preferred.
Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Professional certification as applicable to line of business preferred.
California Workers Compensation claims experience required.

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims managementinvoicingauditsaccounts receivabledata analysisproject coordinationcross-selling

Soft Skills

customer satisfactionretentionteam leadershipperformance managementcoachingcommunication

Certifications

CPCUAICARM