Training Manager

Sedgwick

Manage training delivery and quality assurance at Sedgwick, a leading risk and claims administration partner. Oversee training requests and anticipate upcoming training needs.

Posted 4/30/2026full-timeRemote • Iowa • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery.
Assigns projects to systems training staff, directs staff activities.
Responsible for a scalable train-the-trainer process to meet company needs.
Responsible for the process of accepting and assigning training for Sedgwick University.
Manages the trainer customization of current Sedgwick University courseware.
Assists with client implementations for workflow design, training, and support.
Coordinates commitments of training resources.
Performs other duties as assigned.
Travels as required.

Requirements

What you’ll need

Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred.
Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred.
Completion of specialized training in Performance Consulting strongly preferred.
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years systems training experience, three (3) years claims related technical training/instructional development, three (3) years Microsoft Office experience, three (3) years customer service experience, two (2) years internal applications experience, and two (2) years supervisory experience.
Knowledgeable of adult learning methodologies
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to conduct Train-the-Trainer instructions
Ability to identify and link content and delivery of cross-functional subjects as part of the claims management systems training, as appropriate
Excellent problem-solving skills
Ability to adapt to and work effectively with a variety of situations, individuals or groups
Ability to manage multiple, time-sensitive, and occasionally conflicting priorities to meet deadlines
Ability to work in a team environment
Motivation to expand professional expertise
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

Sedgwick’s caring culture
Work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adult learning methodologiestrain-the-trainerclaims related technical traininginstructional developmentMicrosoft Officeperformance consultingworkflow designtraining deliverytrainer customizationclient implementations

Soft Skills

oral communicationwritten communicationpresentation skillsleadership skillsanalytical skillsorganizational skillsinterpersonal skillsnegotiation skillsproblem-solving skillsteamwork

Certifications

CPCUAIMARMAIC