Client Services Director

Sedgwick

Client Services Director responsible for account management and client satisfaction in a global risk management firm. Overseeing client service plans, retention strategies, and staff management across multiple locations.

Posted 4/23/2026full-timeRoseville • California • 🇺🇸 United StatesLead💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

To determine account management strategies related to client service plans
Responsible for retention of existing clients, customer satisfaction, revenue growth, and new business
Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models
Oversee the work of other local Client Services staff
Conducts pre-renewal visits reviewing client loss experience and general company performance
Negotiates changes or improvements to service plan
Facilitates the reduction of process barriers, technology constraints, or resource constraints

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
CPCU, AIC and/or ARM or other related designation preferred
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity

Benefits

Comp & perks

A diverse and comprehensive benefits offering including medical, dental, vision, 401K on day one
Flexible work schedule
Career development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementprogram managementclient service plansnegotiationprocess improvement

Soft Skills

customer satisfactionretention strategiesleadershipcommunicationproblem-solving

Certifications

Bachelor's degreeCPCUAICARM