Account Executive II

Sedgwick

Account Executive II managing accounts for Sedgwick, focusing on customer satisfaction and service delivery. Collaborating with clients to enhance contract renewals and project activities.

Posted 4/23/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery.
Performs contract renewal and Client Service Instruction preparation for assigned accounts.
Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinates project activity.
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement.
Identifies and solicits cross selling opportunities.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred.
Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Six (6) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.
Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management.
Excellent oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation and facilitation skills.
Ability to work in a team environment.
Ability to handle conflict and confront challenging issues in a fast work environment.
Ability to meet or exceed Performance Competencies.

Benefits

Comp & perks

Three Medical, and two dental plans to choose from.
Tuition reimbursement eligible.
401K plan that matches 50% on every $ you put in up to the first 6% you save.
4 weeks PTO your first full year.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract renewalClient Service Instruction preparationlocation codingloss data analysisclaims managementcustomer service

Soft Skills

communicationorganizational skillsinterpersonal skillsnegotiation skillsfacilitation skillsanalytical skillsteamworkconflict resolution

Certifications

CPCUAICARM