Software Reliability Engineer – Platform
Renewed Vision
AnsibleAWSCloudDockerGoGrafanaPHPPrometheusPythonTerraformTypeScript
Power Platform Developer
Sedgwick
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureSQL
About the role
- The Power Platform Developer plays a pivotal role in designing, developing, and optimizing intelligent Copilot Agents that enhance productivity, decision-making, and client outcomes across Sedgwick.
- This role combines development expertise with prompt engineering, user experience design, and AI governance to deliver scalable, secure, and impactful agent solutions.
- Designs and builds Copilot Agents using Microsoft Copilot Studio and Power Platform tools.
- Leverages data science techniques (e.g., NLP, classification, clustering) to enhance agent intelligence and contextual awareness.
- Collaborates with business units to translate real-world challenges into agent use cases and prompt flows.
- Develops, tests, and refines prompt templates tailored to diverse operational scenarios.
- Maintains the Sedgwick-specific prompt library and ensures alignment with enterprise standards.
- Ensures agents adhere to data access policies, security protocols, and ethical AI guidelines.
- Supports environment strategy, including role-based access control and publishing workflows.
- Drives improvements through the use of tools like the Copilot Studio Kit to monitor agent usage, performance, and feedback.
- Analyzes telemetry data to identify optimization opportunities and inform future development.
- Partners with IT, business stakeholders, and the broader AI COE to scale agent adoption.
- Partners with product managers, designers, and data scientists to define agent behavior and user experience.
- Provides technical guidance and mentorship to junior developers and citizen creators.
- Performs other duties as assigned.
- Travel as required.
Requirements
- Bachelor’s degree in Data Science, Computer Science, or a related field from an accredited college or university preferred.
- Microsoft Certified: Power Platform Fundamentals, Microsoft Certified Trainer preferred.
- Six (6) years of related experience to include three (3) years of experience in data science, AI/ML, or intelligent automation, and experience with data governance, security, and compliance in enterprise environments, or equivalent combination of education and experience required.
- Proficiency in Power Platform and Microsoft 365 Copilot Studio
- Strong understanding of prompt engineering, LLMs, and conversational AI
- Understanding of with Power BI, Azure OpenAI, or Microsoft Fabric
- Ability to partner with COEs on innovation initiatives
- Strong knowledge of Agile project management methodologies
- Excellent communication and collaboration skills
- Experience with .net and SQL
- Analytical and interpretive skills
- Strong organizational skills
- Ability to create and complete comprehensive, accurate and constructive written reports
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Travel as required
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