Platform Engineer

• The Power Platform Developer plays a pivotal role in designing, developing, and optimizing intelligent Copilot Agents that enhance productivity, decision-making, and client outcomes across Sedgwick.
• This role combines development expertise with prompt engineering, user experience design, and AI governance to deliver scalable, secure, and impactful agent solutions.
• Designs and builds Copilot Agents using Microsoft Copilot Studio and Power Platform tools.
• Leverages data science techniques (e.g., NLP, classification, clustering) to enhance agent intelligence and contextual awareness.
• Collaborates with business units to translate real-world challenges into agent use cases and prompt flows.
• Develops, tests, and refines prompt templates tailored to diverse operational scenarios.
• Maintains the Sedgwick-specific prompt library and ensures alignment with enterprise standards.
• Ensures agents adhere to data access policies, security protocols, and ethical AI guidelines.
• Supports environment strategy, including role-based access control and publishing workflows.
• Drives improvements through the use of tools like the Copilot Studio Kit to monitor agent usage, performance, and feedback.
• Analyzes telemetry data to identify optimization opportunities and inform future development.
• Partners with IT, business stakeholders, and the broader AI COE to scale agent adoption.
• Partners with product managers, designers, and data scientists to define agent behavior and user experience.
• Provides technical guidance and mentorship to junior developers and citizen creators.
• Performs other duties as assigned.
• Travel as required.

Power Platform Developer

Director of Platform Engineering

AJO Platform Developer – Full-time

Senior Director of Platform Engineering

Power Platform Developer

Senior Platform Engineer