Managed Care Client Service Director
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Montana, New York, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Determine account management strategies related to client service plans.
- Responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business.
- Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models.
- Oversee the work of other local Client Services staff.
- Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
- Conducts pre-renewal visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- 10 years related experience or equivalent combination of education and experience required to include 2 years account manager experience or 5 years adjuster experience including 2 years in a supervisory capacity.
- CPCU, AIC and/or ARM or other related designation preferred.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementprogram managementclient retentioncustomer satisfactionservice plan negotiationstewardship reportingclient invoicingauditsaccounts receivable
Soft skills
leadershipcommunicationproblem-solvingclient educationinfluencingcoordination
Certifications
CPCUAICARM