Client Service Representative
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Mississippi, North Carolina, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction.
- To ensure consistency in service delivery.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Two (2) years of related experience to include one (1) year as an Account Coordinator, analyst, associate or three (3) years adjuster experience.
- Knowledge of client workers' compensation processes and procedures.
- Excellent oral and written communication, including presentation skills.
- Advanced level Microsoft Office products (especially excel).
- Strong organizational skills with attention to detail.
- Excellent interpersonal skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelaccount managementdata analysiscustomer satisfaction monitoringquality program supportworkers' compensation processes
Soft skills
communication skillspresentation skillsorganizational skillsattention to detailinterpersonal skillsteamworkperformance competency
Certifications
Bachelor's degree