Senior Learning Operations Manager
SAE International
Operations Support Services Specialist
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Louisiana, New York, Pennsylvania, Rhode Island • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- To support Operations Support Services leadership relating to all aspects of quality assurance
- Ensure service level agreements are maintained
- Research and resolve complex technical issues
- Manage and create escalation procedures
- Track and monitor issues ensuring a timely resolution
- Perform monthly quality and technical audits
Requirements
- Bachelor's degree from an accredited college or university preferred
- Three (3) years claims management experience or equivalent combination of experience and education required.
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent negotiation skills
Benefits
- Paid time off
- Professional development opportunities
- Health insurance
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceclaims managementtechnical auditsescalation proceduresservice level agreements
Soft skills
oral communicationwritten communicationpresentation skillsanalytical skillsinterpretive skillsorganizational skillsnegotiation skills
Certifications
Bachelor's degree
