To lead the business analysis efforts for technology and claims management processes supporting operations
To review, analyze and document internal and client user needs
To ensure alignment of software and related business processes to strategic goals of operations
Leads the requirements management efforts for large projects
Devises and executes a requirements management plan for assigned projects
Takes ownership of the business analysis role throughout the project
Works with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements
Reviews software requirements work of other team members to ensure alignment to requirements management governances for the requirements management discipline
Produces project requirements documentation including written documents, process diagrams, report mock-ups, wire frames and other documentation as required, using standard templates
Provides business related IT knowledge to clients and business representatives during the requirements management process
Completes client data conversions by working with vendors within expected timeframes set by Implementation
Prepares reports using various system programs and coordinating with other departments
Maintains and verifies client parameters in the claims management system and researches issues to resolution
Ensures the process/procedural changes are developed and communicated to field offices, IT, Legal and other applicable business units in regard to regulatory requirements and changes
Assists in delivery of focused training
Works with Product Manager in monitoring field performance and determining priority of training even requirements
Works with Sedgwick University in coordination and planning of training events and in perfecting training tools
Requirements
Bachelor's degree from an accredited college or university preferred
Six (6) years of related experience or equivalent combination of education and experience required
Experience in multi-line claims management processes and system requirements strongly preferred
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Good interpersonal skills
Excellent negotiation skills
Self motivated
Ability and willingness to take initiative
Ability to work in a team environment
Ability to meet or exceed Service Expectations
Benefits
medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits
Applicant Tracking System Keywords
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