Sedgwick

Client Performance Manager – Workers Compensation

Sedgwick

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Missouri • 🇺🇸 United States

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Salary

💰 $90,000 - $105,000 per year

Job Level

SeniorLead

About the role

  • Ensure adherence to client service instructions and timely distribution of claims reports.
  • Monitor client reserves and average claim costs; identify trends and excessive cost factors.
  • Track performance guarantees and gain share agreements at the client level.
  • Conduct operational audits and monitor client compliance.
  • Manage internal control report issues and resolve client concerns in collaboration with Quality and Operations teams.
  • Oversee timely payments for TTD, medical, and vendor bills; ensure appropriate vendor utilization.
  • Review aging claims to prevent delays in file closure.
  • Perform other duties as assigned.
  • Support the organization’s quality programs.

Requirements

  • 8 years of claims management experience or equivalent combination of education and experience required.
  • 5 years of claims management and 2 years of auditing experience.
  • One year of continuous service with the company is preferred.
  • High School Diploma or GED required.
  • Bachelor's degree from an accredited college or university preferred.
  • Professional certification as applicable to line of business preferred.
Benefits
  • Flexible work schedule.
  • Referral incentive program.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims managementauditingoperational auditsclient compliancevendor managementperformance trackingcost analysisreporting
Soft skills
client serviceproblem-solvingcollaborationcommunication
Certifications
professional certification
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